now this post took me a long time to get up. but i wanted to make sure i was completely done with everything before i finished it.
i was contacted by glasses usa to do a product review. but i was not just sent glasses. i was sent a giftcard code so i would go through the entire process like any other person.
it all started out okay, i got the code, and i had picked out glasses, waited a little too long (i get busy what can i say) and the giftcode expired! the person i was in contact with has been more than happy to fix that and work with me, so she did, and i picked out a pair of glasses:
i was pretty excited! they looked adorable on the screen, and i had just dealt with firmoo and the quality of those were awesome! so i expected even better from glasses usa.
but unlike with firmoo, after i entered my prescription, glasses usa needed to verify it, and instead of emailing me first, they called my phone (which is a huge pet peeve of me with companies, especially when i order online!) and i don't answer numbers i don't know, and i rarely listen to voicemails, so that added a couple extra days onto it before i could find the scanned copy of my prescription and email it to them.
when i did get the package i was so excited! i went to go try them on right away. and i took these photos right as i was opening the box.
they came in such a nice little case and everything.
but this is where the unfortunate stuff starts,
first, they were CROOKED. this happens to me a lot with cheaper glasses. they don't sit straight on my face. but i did not have a problem with that at all with the pair from firmoo.
if you can see here, my fingers are not even on the same level.
so i started going about the process to return them. there is no reason to keep glasses (especially when i spent extra on them) that do not work for me. i looked all over the website, and they say:
i could not find a return service area, but instead i had to go to customer service, and contact them, and wait for a reply. then they did not initially start the return process. instead asked me if there was anything else i could do for them (which i understand, but start it, and ask that in the same email). and when they created a 'return ticket' for me, it also had an expiration date! so of course, being me, i did not get to it in time, so i had to pay for return shipping back to them, even with their 365 day return policy. so i sent it off, emailed them. then there was some more stuff that happened where they said they hadn't gotten my glasses i returned, and could only offer me store credit, but with an email back saying i did not want store credit, because i would not be shopping at their online retailer anymore, they somehow got the glasses and returned the money i had spent extra (beyond the gift card) on the glasses.
so in the end, this company was not for me. it seems i am unable to operate within their time frame of purchasing and returning glasses, and i was not satisfied with the product. i know i'm not the only one who did not have a positive experience this company, i don't want to say now, don't try this company, but do so at your own risk, and make sure you have time to deal with it! i didn't, so it caused unnecessary problems.
but, if you're willing, they constantly have sales, including currently, getting half off, plus free shipping.
this was a sponsored post, i was given a gift card code, and was instructed on using it to purchase glasses and to review the process. these are my honest opinions and i am not being paid for my opinions, or to write this post, i was only given the gift card in exchange for giving my review.
but, if you're willing, they constantly have sales, including currently, getting half off, plus free shipping.
this was a sponsored post, i was given a gift card code, and was instructed on using it to purchase glasses and to review the process. these are my honest opinions and i am not being paid for my opinions, or to write this post, i was only given the gift card in exchange for giving my review.
